Refund policy

Coffee and perishable items

Coffee cannot be restocked or resold, so we do not accept coffee returns. If your order is incorrect, arrives damaged, or the coffee is not right for you, email support@saltysailorcoffee.com within 7 days of delivery with your order number. Include a photo if the package was damaged. We will work with you to make it right. Please do not mail coffee back unless we ask you to.

Merchandise and non-perishable items

Merchandise may be returned within 30 days of delivery. To qualify, it must be unworn or unused, with tags, in its original packaging, and accompanied by the receipt or other proof of purchase.

Start a return by emailing support@saltysailorcoffee.com. If the return is accepted, we will send instructions explaining how and where to return it. Customers are responsible for merchandise return shipping costs. Items sent back without prior authorization cannot be accepted.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@saltysailorcoffee.com promptly so we can evaluate the issue and make it right.

Exceptions

We cannot accept returns of coffee or other perishable goods, custom or personalized items, sale items, or gift cards. Contact us before purchasing if you have a question about whether an item can be returned.

Exchanges

The fastest way to exchange merchandise is to complete the approved return and place a separate order for the replacement item.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method. Your bank or card issuer may take additional time to post the credit.