Shipping policy

Coffee orders

Our coffee is roasted throughout the week in small batches. It is packaged and shipped when you order it. Most coffee orders leave the roastery within 3–5 business days. You will receive tracking information by email when your package ships. You can also use the chat on our site to check your order status and track your package.

Split shipments

Coffee and merchandise may ship from different locations, so an order can arrive in more than one package. When that happens, each package will have its own tracking information.

Merchandise

Merchandise usually ships separately from coffee. Different merchandise items may also arrive separately when that gets them to you faster.

Gift baskets

When a gift-basket listing says the coffee and merchandise ship together as a set, they will be packed and shipped together.

Carrier delays

Delivery times after shipment are controlled by the carrier, and occasional delays can happen. If tracking has not updated or a package appears stalled, email support@saltysailorcoffee.com with your order number and we will help.